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Embedded diagrams cannot be displayed

I want to embed a diagram in a confluence page. We are using the cloud-hosted confluence version. The diagram is on the company Google Drive and is viewable by anyone in the company. 

When I use the 'Embed' macro to insert it in a confluence page from a URL, the diagram is not displayed. If I click the "Show Diagram" button on the dialog, I get an error message saying "Error loading file" and "File not found". 

I suspect I need to somehow give Confluence access to our Google Drive as if it were an employee so that it can display the diagram. How do I do that? 

Perhaps it is a different problem so please provide a solution. 

2 answers

1 accepted

0 votes
Answer accepted

In case anyone else has the same question and finds my conversation...

1) I fixed the plugin installation by creating an empty configuration file on the administrator page. Before that, it was exhibiting some strange buggy behavior. 

2) The 'embed' feature *only* allows embedding of diagrams that are already defined within confluence. It is not obvious what that feature is intended for. It is intended for including a diagram on more than one page. The diagram can only be edited on the original page where the diagram was created (so I am told). 

1 is fixed.

For 2 we've added embed from Google Drive as an option in the embed macro.


I replied to the ticket you sent us to support. Please take a look at it and we are here for you if you have additional questions.



Deepthi I'm New Here May 17, 2022

I'm having problem with using from confluence. I created flow charts in and published it. I'm facing 2 issues

1. When I try to embed the file from, getting error "Cannot read the specified diagram. Please check you have read permission on that file"

2. When I created flow chart using on the same confluence page, getting "Diagram Not Found" error

Hi, please send a ticket to, it's very hard to manage many different support requests within a single topic here.

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