Email notifications mentioning users with @...

[Iris Fares]

Users are not notified via email when they are mentioned on a page using @.. what can i do?

[Rob Woodgate]

Hi Iris, 

Users will only get notifications if they have permission to view the page.  Can the users access the page themselves?  If they can't, you need to give them View permissions.

[Iris Fares]

Users are enabled to view and edit the page. They receive updates when the page is updated and shared. However they do not get notifications when they are mentioned via @

[Rob Woodgate]

Hi Iris,

If users are getting other notifications but not these, you need to check that the Confluence Mentions Plugin is enabled.  The instructions for doing this are here.

If it is enabled:

Is this all users, or just some users? 

Does it happen with individual names or only when you mention a group?

[Iris Fares]

The plug-in is enabled. So far only individual names have been mentioned.

[Rob Woodgate]

Hi Iris,

In that case the one thing I can suggest is that you ask one of your affected users to reset their avatar to the default, as a corrupted avatar can cause this problem (see here for more information).  If that works then they should be able to reapply a photo to their avatar without the issue returning.

If that doesn't work then I'm out of ideas so if no-one else suggests anything then you'll need to put a support ticket in and ask Atlassian to investigate.