If users are getting other notifications but not these, you need to check that the Confluence Mentions Plugin is enabled. The instructions for doing this are here.
If it is enabled:
Is this all users, or just some users?
Does it happen with individual names or only when you mention a group?
In that case the one thing I can suggest is that you ask one of your affected users to reset their avatar to the default, as a corrupted avatar can cause this problem (see here for more information). If that works then they should be able to reapply a photo to their avatar without the issue returning.
If that doesn't work then I'm out of ideas so if no-one else suggests anything then you'll need to put a support ticket in and ask Atlassian to investigate.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs