Email a user when he is mentioned in a comment

[Yaniv]

On Confluence cloud we are a big team collaborating on many documents and making many suggestions and comment.

How can we create an automation that when someone is mentioning a user in a comment then he will get an email?

I can't find such a smart value to put in the "To" box and the current setting as in the screenshot is not working so getting and error in the Audit Log:

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

[Nicolas Grossi]

@Yaniv As you have a premium account, you might want to contact support.atlassian.com and ask there ?

Nicolas

[Yaniv]

I will. Tnx

[Nicolas Grossi]

@Yaniv You might want to review this thread: https://community.atlassian.com/t5/Jira-Service-Management/Send-e-mail-to-user-when-mentioned-in-comment/qaq-p/2241595

Nicolas

[Yaniv]

Thanks @Nicolas Grossi it looks like the solution is using REST API somehow but I was looking for something more native/easy.

Any other solution?