Editing hosted confluence page hangs for single user

We have one user of our hosted confluence who is having a recurring issue. When they try to edit pages it just hangs with the "loading" message forever. The only way I've found to fix the problem is clear their browser cookies.

This person is the only user having this issue and so far it's happened a number of times in the past week, however she never experienced the issue previous to that.

Any help would be appreciated, it's a very weird issue.




1 answer

0 vote

Hi Guy,

You could have the user generate a HAR file and it will help you to track down what might be causing that issue.

If it only occurs on their one browser or computer, then you can reduce the causes down to that. It could potentially be a specific browser add-on, configuration, or network causing the system to be blocked when they try to edit the page.

Kind Regards,

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,916 views 27 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you