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Edit option not working

Hello

Our instance of Confluence is currently missing the ability for our users to edit pages. The top menu bar is rendering:

$soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", "aui.page.header.soy", $templateParameters)

We have followed the steps here

https://jira.atlassian.com/browse/CONFSERVER-22390 however it doesn’t appear that either of those modules are the cause of the problem (all the greps come back blank).

We are able to bypass the edit bar and go directly to the edit view e.g. https://confluence.vera.org.au/pages/editpage.action?pageId=79462816 however all the edit menus remain unfunctional.

No errors are appearing in the logs /app/atlassian/application-data/confluence/logs/Atlassian-confluence.log

Here are our currently installed plugins. Check attached pic.

myapps.jpgPlease let us know the next steps.

1 answer

0 votes
Brant Schroeder Community Leader Mar 24, 2021

Do you have collaborative editing turned on?  What happens when you run it in safe mode to see what happens?

Yes, collaborative editing is turned on. Even in the safe mode it is the same.

Brant Schroeder Community Leader Mar 25, 2021

What happens if you turn collaborative editing off?

No change.

Brant Schroeder Community Leader Mar 25, 2021

@Vera what changes did you make before this issue occured?  Did you recently update anything?

Thanks for your Brant. I fixed the issue. 

The problem was that one of the system plugin was disabled. I cleared the plugin cache and it fixed the issue.

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