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Duplicate notifications mails are sent from confluence

David Garcia Jun 26, 2014

Hi.

Duplicate notification mail are sent from confluence 5.5.2 to an only user. The other users only receive one mail.

Does anyone have any idea what is happening?

Thanks!

Regards.

6 answers

0 votes
Timothy Chin Community Leader Jun 26, 2014

As a starter, you can check the email headers of both emails to get a hand of who sent the notifications.

0 votes
Don Willis Atlassian Team Jun 29, 2014

Are there two accounts with the same email address? Maybe that user has an admin account or something?

0 votes
David Garcia Jun 29, 2014

Hi.

Yhank you for the answers. The email address only appears in that user.

He receives more than 20 notificactions for the same change. I cant't find the reason.

Thanks.

Regards.

0 votes

Hi David, can you check, that this user has only ONE entry in the people directory?

0 votes
David Garcia Jun 29, 2014

Hi Steve.

There is only 1 user.

0 votes

Can you try the plugin safe mode as described in -> https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons
Then try to force a notification.

Are there still that much notifications?

If yes -> go to http://support.atlassian.com

If no -> then you have to find out wich plugin causes this phenomenon

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