Duplicate notifications mails are sent from confluence

Hi.

Duplicate notification mail are sent from confluence 5.5.2 to an only user. The other users only receive one mail.

Does anyone have any idea what is happening?

Thanks!

Regards.

6 answers

0 vote
Timothy Chin Community Champion Jun 26, 2014

As a starter, you can check the email headers of both emails to get a hand of who sent the notifications.

Are there two accounts with the same email address? Maybe that user has an admin account or something?

Hi.

Yhank you for the answers. The email address only appears in that user.

He receives more than 20 notificactions for the same change. I cant't find the reason.

Thanks.

Regards.

Hi David, can you check, that this user has only ONE entry in the people directory?

Hi Steve.

There is only 1 user.

Can you try the plugin safe mode as described in -> https://confluence.atlassian.com/display/UPM/Disabling+and+enabling+add-ons
Then try to force a notification.

Are there still that much notifications?

If yes -> go to http://support.atlassian.com

If no -> then you have to find out wich plugin causes this phenomenon

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