Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Drawio "Error saving file" when including a jpg

Clifford Choy August 15, 2020

When using the drawio, I got the error "Error saving file" when the drawing includes a jpg. The error occurred under the two cases:

1. copy and paste a jpg image from the photo viewer (I am using windows)

2. the jpg is an attachment of the same page, through the "+ > image" function in drawio interface

The error disappeared when I removed the jpg. 

I can include png file in the two cases above (that is, "copy-and-paste" and "add image") with no problem. 

Appreciate for any help. Thanks. 

1 answer

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 24, 2021

Hi @Clifford Choy

If you are still having this issue, please contact draw.io support.

Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
7.4.1
TAGS
AUG Leaders

Atlassian Community Events