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Draw.io hanging when enlarging diagrams

James Rowe
James Rowe February 17, 2021

Anyone else having issues with draw.io hanging when trying to enlarge published diagrams? I can edit the diagram without any issues, but I cannot enlarge it. This has been happening for over 24 hours now.

FireShot Capture 402 - Demo 2 - user journey - FoodMesh - Confluence - foodmesh.atlassian.net.png

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Marija Radovic
Marija Radovic
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February 18, 2021

Hi,

this is fixed in draw.io version 14.4.2. Do you see this version under Help? If not, clear cache as @Brant Schroeder suggested and test again.

Does this help?

Regards,

Marija

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Brant Schroeder
Brant Schroeder
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February 17, 2021

@James Rowe 

I would suggest fully clearing out draw.io from cache from your browser and see if that fixes the issue.  Because it runs as a PWA you will need to:

- Close all browser tabs where draw.io diagrams are displayed (including Confluence pages).

- Go to https://ac.draw.io/clear.html . It will tell you when the PWA is cleared.

- Try viewing the diagram again.

If that does not fix it submit and issue to draw.io support https://desk.draw.io/support/home

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