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Different version of document appears when you Download to PDF

Heather English
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July 31, 2020

My document appears correctly when you click on the link, but when you try and choose Download to PDF from ... drop-down menu, it brings up a different document.  All the links look correct.  Is there something I am missing?

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Diego
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 4, 2020

Hello @Heather English !

As I understand, downloading the latest version of a PDF file ends up transferring the wrong version of the file during the download.

With this behavior in mind, I tried to replicate these PDF files:

Version One:

Screen Shot 2020-08-04 at 16.19.42.png

Version Two:

Screen Shot 2020-08-04 at 16.14.37.png

 

After I uploaded the second file so version 2 of the attachment is created by Confluence, I tried to download that very file. When I clicked the download button in the file preview, the correct file is downloaded:

Screen Shot 2020-08-04 at 16.14.24.png

Since I was unable to replicate the problematic behavior, I would like to understand a little more about your situation. Here we go:

  1. Is this happening with any PDF file?
  2. Is this behavior present with any other file format?
  3. Is this happening with PDF files on any page or only on a specific page?
  4. Would it be possible for you to give us a step by step of your workflow so that we can try to replicate the behavior on our end?

Let us hear from you!

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