Deactivating users when changing the order of user directories

Tribanco
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September 23, 2024

Hello community.

My organization currently has Confluence On Premise and I am facing some user-related issues.

1 - When I change the order of user directories, some users are deactivated and are unable to use the tool.

Diretório de usuário do Confluence.png

2 - When I try to enable the user, the system returns the following error: "Unable to enable user "XXXXX". The directory must be read-only."

Erro ao habilitar usuário no confluence.png

3 - When I try to remove the user from a certain group, the system returns the following error.

Erro ao retirar usuário do grupo Confluence.png

The user directories are configured as shown in the attached print. Can you tell me if it is necessary to have all these directories mapped and how can I solve the problems reported above?

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Fabio Racobaldo _Herzum_
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October 3, 2024

Hi @Tribanco and welcome,

probably there's an overlap of username through User Directories. 

For example, you have two directories : DirectoryA (first position) and DirectoryB (second position). There is a user with username that exists in both directories but in DirectoryA is active and in DirectoryB is not active. If you change directories order, that user will ttake info from DirectoryB and it will be not active.

Moreover, you can't change user status because DirectoryB has been setup as read-only.

Hope this helps,

Fabio

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