Database "Media and files" are not accessible for other users

[Bradley Allred]

Hi! Newbie here.

Currently, users cannot view or download PDFs from the database table; the files are inaccessible in the page tree and individual entry views. I’ve confirmed this issue through testing with multiple users in my organization. I'm unsure if this is a permissions issue or a bug — if it's the former, I don't know how to resolve it.

Ideally, the database table should function like a standard table: when users hover over multimedia, it appears clickable, and upon clicking, a viewing pane opens with an option to download the file.

[Jessica]

Hi @Bradley Allred 

Welcome to the Atlassian Community!

I was able to see a similar behavior that you described, I added a PDF and an image in the Media an files field, but when accessing with another account with limited space permissions, I was unable to preview the PDF.

In your case, the "cannot view" or "cannot download" the users can see at least the thumbnail with the file embedded and just not able to see the ... button with the options "view in full screen" that allows the download option?

In case this is the behavior you are also seeing, it seems the users are required the space permissions to "add" under pages, whiteboards and database column, in your Space Settings > Space Permissions.

Please review if the users have this permissions and if they are able to click on the three bots button when hovering the PDF added to the database entry and clicking on view in fullscreen.

Regards,
Jessica

[Valerie Knapp]

Hi @Bradley Allred , welcome to the Atlassian Community and thanks for your question. 

I'm going to raise this with Atlassian because I think they're best placed to help with this. 

Cheers

[Bradley Allred]

Awesome, thanks!