Customer specific Knowledge base

Thomas Buckel June 7, 2017

We've got specific documentation for our customers in multiple Confluence spaces and recently introduced ServiceDesk. We'd like to introduce a knowledge base, but need to keep it Customer specific.

Is there any way to make access to a Confluence space (or parts of it) specific to a ServiceDesk customer WITHOUT introducing specific groups and therefore named (and paid for) Confluence accounts?

Thanks

2 answers

0 votes
Rob Fea October 25, 2018

I'm pretty shocked that this isn't possible. And sad. Please vote for this suggestion: CONFCLOUD-64798

0 votes
Nic Brough -Adaptavist-
Community Leader
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June 8, 2017

You would need to have a portal for each customer to do this - a knowledge base space is linked to a portal.

Thomas Buckel June 8, 2017

Thanks Nic. Not the answer I was hoping for obviously. 

Just to fully understand it (not being a SD export myself): Another portal would also mean separate queues for each customer, wouldn't it?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2017

Yes, it does.

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