Custom Template not saving?

Trying to make a custom template for making new projects, and it won't allow me to save. Well I can hit save, but it doesn't capture my changes. 

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I am also having the same issue. Matter is quite urgent!

We are also having problems with templates. We have found that copy and paste from one source to the template is not saving. That said we have found that taking smaller amounts of copy and pasting and saving is more successful.

Either way there is an issue here, specifically around copy paste, then save.

Hi Kevin, 

Were you copy-pasting an image in your content? In our instance we found that this was the problem, and removing the image from the content allowed the template to save. Instructions for the best way to add an image to a template are at this link:

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Hi Olivia,

It was an image causing the save to fail. We found this out by trial and error, copying smaller sections and saving each time. Really annoying that it cleared all the content rather than showing a broken link for the image.


Maybe this is something the team can resolve.


Yes it is quite annoying. When I contacted Atlassian they created an improvement request in response though, here is the link below if you would like to vote for or watch the issue:


this is still an issue in 2018

I confirm this is still an issue. Removing the images makes it work. I wasted 2 hours until I could figure out. I was lucky to find this thread :-)

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