It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Copy/paste from Confluence to Word breaks images sometimes

I know this is a long shot but since I'm out of ideas I feel I have to at least ask if some of you have encountered something similar.

When some of our users copy and paste content from Confluence pages to Word, the images get broken. The steps they take are:

  1. Select (with mouse) an area of a page including image(s).
  2. Copy the selection (either Ctrl-C or right click -> Copy).
  3. Paste the selection in to an empty Word document.

For them, everything else gets copied except the images. The thing is, I can't reproduce this behaviour on my computer coherently. The images are broken for me also occasionally (<5 % of times) but generally it works just fine. I haven't been able to find any difference in my computer and theirs. It fails/works in latest Chrome and Firefox and IE 10. We use Office 365 (Word 2012).

1 answer

1 accepted

Hello Atte, turns out the shot is not that long, there is a logged ocurrence for this scenario, CONF-32637. The user who created the report, Florian, also provided a workaround:

  • Start>Insert>Insert Content>device-independet bitmap

Hope this helps.

Thanks for the info! I tried searching for an issue, but apparently failed miserably... :)

Hi Atte, you mean that the following link did not work?


No, it worked just fine. I tried finding an issue before posting this question, but couldn't find any.

With my MS Word 2016, everything else gets copied except the images every time!

Is it only me? 

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Thursday in Confluence

Confluence CVEs and common questions

Two vulnerabilities have been published for Confluence Server and Data Center recently: March 20, 2019 CVE-2019-3395 / CVE-2019-3396 April 17, 2019 CVE-2019-3398 The goal of this article is...

114 views 0 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you