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Content disappears when trying to edit page Edited

When I try to edit this page https://beameryhq.atlassian.net/wiki/spaces/EN/pages/edit-v2/805077079 I see the content loading for a fraction of a second and then a blank page. All the content is gone. There is nothing to edit. 

Any thoughts on what might be causing it? Thank you.

1 answer

0 votes
Jessica H Atlassian Team Jul 22, 2021

Hello Martha,

I hope you're doing well!

If there is content on your published page, but it is blank on the draft, it is possible that the content from the draft was deleted for some reason, but not published.

An easy way to confirm that is by checking the "Revert to last published version" and see if there was any removed content that was on draft there.

To get there on the new editor, you can click on the "..." next to the publish button and find the "Revert to last published version" at the end of the list.

In case there is nothing in there, would you be able to check with your site-admin to open a support ticket with us at https://support.atlassian.com/contact/
We would love to check what is going on there, but we would need your administrator's approval on the support ticket, then we would be able to investigate why this happening on your page. :)

Hope that helps! But don't hesitate to get back here if there are any concerns yet, Martha.

Jessica

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