Confluence with RightNow CX

[KP11]

Is there any integration with Confluence and Oracles RightNow CX portal

[KP11 · Accepted solution]

I found some info google search. http://www.boomi.com/resources/demos/rightnow-jira.

We wanted a self service portal where users can access, PDFs. DOC, Wiki and import/export to Confluence

• Integrating RightNow CX and Atlassian Jira - YouTube

  ► 3:07► 3:07

  <cite>www.youtube.com/watch?v...</cite>‎

  YouTube

  Jul 30, 2010 - Uploaded by boomicloud

  A brief demonstration on integrating RightNow CX and Atlassian Jira.

• Confluence with RightNow CX - Atlassian

[Nic Brough -Adaptavist-]

Depends on what you mean by "integration"?

[KP11]

We are looking to create knowledge base from RightNow portal when it creates JIRA issues. Other tools have the capiibility. Also ability to transfer/download to Confluence spaces

[Nic Brough -Adaptavist-]

That still doesn't really explain what "integration" you want. "Transfer download" what to Confluence spaces? You're making the assumption that we all know what RightNow is, what it does, and what you want it to do when you say "integrate", which, I'm afraid, most of us don't.

The closest I can guess at is to suggest you have a quick look at the Jira Service Desk. When used with a linked Confluence, it has an instant "create knowledge base article from this issue" button.