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I am no expert in Confluence so first I will describe what happened to our Confluence account:
My questions are:
Thank you very much to those who can provide me with their suggestion.
Hey @Richard Dimaandal ! Welcome to the community.
I'm quoting the official docs, you can find the article here: Cancel your site subscription
But like the article states, there are changes being rolled out at the moment. So maybe check which kind of administrative experience applies to your instance.
Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.
On a different note, the latest dialogue to cancel subscriptions looks like this. It clearly states the impact of your actions.
So for now I guess you have to wait for a response from the Atlassian support to see what they can do. I would be very interested if the two weeks timeframe still applies. Please keep us posted. There is no number for you to call them.
Hi @Richard Dimaandal ,
Welcome to Atlassian Community.
I think you should be able to restore the pages. Can you try contact the support and let them know your concern?
In case if you could not connect to support. Let me know, I will check with some one and check what best can be done here.
Thank you for your response. Yes, I have already created a support ticket for this yesterday and requested that the pages we have created be restored.
I am just anxious about the lead time as to when this can be completed as those pages are mission critical for my team.
Hi @Richard Dimaandal ,
Welcome to the community.
1. Yes. Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.
2. You need to contact Atlassian Support