Confluence page displayed in Servicedesk portal for customers looks ugly. Why?

[Martina Bubalova]

The page in Confluence looks so different (and nicer) than the same page in Servicedesk (here is ugly).

Any idea how can I fix it?

[Angélica Luz · Accepted solution]

Hello Martina,

Thank you for reaching out to Atlassian Community!

When viewing an article in the customer portal, the images are not resized the same as Confluence, since the editor is different.

Some macros also won’t render the same as Confluence, that’s why the info panel doesn’t show the same color in the portal.

There are feature requests suggesting improvements for that:

• Knowledge base article image doesn't work with center align from Confluence
• Open images in original size when clicked in Service Desk Portal Articles

Please, click on vote and watch to receive updates about the feature.

The workaround, in this case, would be to allow customers to see Confluence.

•  How can I make my users and customers see Confluence pages without a license?

Kind regards,
Angélica

[Carla Ann Rowland · Accepted solution]

I would add more sections to hold your icons stead of just placing on the page.  A three column section would help and if needed you can use CSS or HTML coding to adjust it.