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Confluence page displayed in Servicedesk portal for customers looks ugly. Why?

The page in Confluence looks so different (and nicer) than the same page in Servicedesk (here is ugly).

Any idea how can I fix it?


2 answers

2 accepted

0 votes
Answer accepted

Hello Martina,

Thank you for reaching out to Atlassian Community!

When viewing an article in the customer portal, the images are not resized the same as Confluence, since the editor is different.

Some macros also won’t render the same as Confluence, that’s why the info panel doesn’t show the same color in the portal.

There are feature requests suggesting improvements for that:

Please, click on vote and watch to receive updates about the feature.

The workaround, in this case, would be to allow customers to see Confluence.

Kind regards,

0 votes
Answer accepted

I would add more sections to hold your icons stead of just placing on the page.  A three column section would help and if needed you can use CSS or HTML coding to adjust it.

jira cloud 3 sections example.PNG

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