When I try and go to our Confluence site, the Confluence logo shows for a brief second with the rest of the page white, and then the logo disappears and the page is just white. Nothing is loading and there is no error code or anything to help troubleshoot what is happening.
I have tried various links, every time it's the same issue. I get email updates from Confluence and I will try to view page, and I get the issue, I will just try going to the home page and I get the issue.
When I open MS Edge, Confluence works just fine. This seems to be an issue with Chrome but I don't know what it could be.
Has anyone encountered this issue before?
Here are the steps that worked for me to fix the issue.
1. Delete your browser's cache
2. sign-out of confluence (lower left button to logout).
3. Go the URL you typically use and sign into Confluence.
4. There is no step 4
I had this happen with all my browsers on one computer; Firefox, Safari and Chrome which lead me to this solution. Followed these steps and everything popped off. Worked in all the browsers mention above.
Hope this helps everyone. Super annoying issue.
Thank you Steve! These steps also worked for me today when the regular (legacy) Confluence editor completely stopped working for me in Chrome only. Whenever I edited a wiki page that used the old editor, the screen was just a plain, white blank screen. However, I could still edit pages that used the new editor in Chrome. I also could still edit all pages using Firefox, using both the old and new Confluence editors.
After clearing my cache and signing in again, Chrome again worked for me editing in both the old and new editors.
Versions affected: Chrome 87.0.4280.141 and Confluence Cloud version 1000.0.0-b07648bb4e36.
Короче, попробовала я почти все тут изложенное, кроме настроек брандмауера.
Конечным моим решением стало снести к чертям Хром, переустановить его и с чистого листа (без подключения профиля хрома) войти в атласиан - получилось, конечно. Потом уже подключила профиль хрома, синхронизацию и прочее.
I tried all of methods, saying here. No one help (but i didn't try firewall settings).
The last decision was to delete and reinstall Chrome browser, and login to Atlassian without any chrome sync/any chrome profile. Of course, login was successful. Only after that I synchronize all setting from chrome. Done!
I have the same issue too. Here are my settings
1) Chrome Version 50.0.2661.94 m
2) Confluence site not loading, so cannot tell which version, my guess it should be the latest, as it is hosted on jira.com
3) Only certain machine, and the machine was still able to access confluence an hour ago
4) I've cleared the cache, and rebooted windows, but the issue still persists
Thank you for providing that information. Sounds like you're on Cloud!
Surprisingly, after about 2 hours after making the comment above (on Monday), Confluence started working fine again (without any changes on my end).
I can rule out network/antivirus/firewall issue, as during the time I have issue with Confluence, I can still access Jira/Bitbucket fine, and my co-workers all have no issue with Confluence at that time
My suspicious is that, there are some cache on the server (cloud) related to my account being flushed, which is totally outside of my control.
There's certainly a cache that we can flush on your instance if you run into it again, if you want to see if it helps. For that I would recommend raising a support ticket so our team can take care of that for you.
Thank you for letting me know it's working at this time!
I'm experiencing this issue as well. Cleared my cache, multiple times, but still not loading properly in Chrome. Works fine in Safari. I also tried disabling all extensions, even deleting and re-installing Chrome. Issue persists.
I've actually experienced a variety of issues with Confluence or Jira not displaying as it should in the past two months:
1. Right now, pages are blank, or Atlassian logo (loader) appears, but no content
2. Sometimes Confluence page content is visible, but when I try to edit page content, I get a blank page. Again, I can open and edit the same page in Safari, so I know it is not a permission issue.
3. A few times, I was able to start editing a page, but was not able to save changes.
These issues began after installing Mojave.
Hello @Meg All,
I have found a solution which works for me.
There was a problem for nginx to write to the cache directory because of selinux was enforced.
The dirty workaround was to "setenforce 0". After hardening nginx again it now works with enforced selinux. This was a default behavior using CENTOS actual version.
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