It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence on Chrome won't load

When I try and go to our Confluence site, the Confluence logo shows for a brief second with the rest of the page white, and then the logo disappears and the page is just white.  Nothing is loading and there is no error code or anything to help troubleshoot what is happening.

I have tried various links, every time it's the same issue.  I get email updates from Confluence and I will try to view page, and I get the issue, I will just try going to the home page and I get the issue.

When I open MS Edge, Confluence works just fine.  This seems to be an issue with Chrome but I don't know what it could be.

Has anyone encountered this issue before?

8 answers

This is continues to be an issue for me.

I uninstalled Chrome, re-installed it, and it worked for one day.

As of today, I can only log in using Firefox and Safari.

Here are the steps that worked for me to fix the issue.

1. Delete your browser's cache

2. sign-out of confluence (lower left button to logout).

3. Go the URL you typically use and sign into Confluence.

4. There is no step 4

I had this happen with all my browsers on one computer; Firefox, Safari and Chrome which lead me to this solution. Followed these steps and everything popped off. Worked in all the browsers mention above.

Hope this helps everyone. Super annoying issue.

I've had this happen and it's required a Chrome restart because of an upgrade. To check, go to Help --> about google chrome and check if an update requires a restart. This fixes it for me on Mac's

I have similar problem. When open confluence with localhost:8090 in Chrome, only text of web page can be displayed, no images at all. But if access through 127.0.0.1:8090, all contents are visible.

After clearing caches in Chrome. Then all site works fine.

Короче, попробовала я почти все тут изложенное, кроме настроек брандмауера.
Конечным моим решением стало снести к чертям Хром, переустановить его и с чистого листа (без подключения профиля хрома) войти в атласиан - получилось, конечно. Потом уже подключила профиль хрома, синхронизацию и прочее.

I tried all of methods, saying here. No one help (but i didn't try firewall settings).
The last decision was to delete and reinstall Chrome browser, and login to Atlassian without any chrome sync/any chrome profile. Of course, login was successful. Only after that I synchronize all setting from chrome. Done!

0 votes

Connor,

  1. Can you let us know what version of Chrome this occurs in? 
  2. What version of Confluence are you using?
  3. Does it occur on all machines with Chrome installed, or only certain ones?
  4. If you clear your cache will the issue continue?

Regards,

Shannon

Hi Shannon,

I have the same issue too. Here are my settings

1) Chrome Version 50.0.2661.94 m

2) Confluence site not loading, so cannot tell which version, my guess it should be the latest, as it is hosted on jira.com

3) Only certain machine, and the machine was still able to access confluence an hour ago

4) I've cleared the cache, and rebooted windows, but the issue still persists

Hi Chiang,

Thank you for providing that information. Sounds like you're on Cloud!

  1. Can you tell me if you enable Safe Mode on the browser, does the issue persist? 
  2. Can you also try disabling all add-ons?
  3. When you check the Developer Tools console in Chrome, what errors do you see when the page tries to load?
  4. Lastly, do you have a firewall or antivirus enabled on the computer? Can you bypass those and see if you can access the page?

Shannon

Hi Shannon,

Surprisingly, after about 2 hours after making the comment above (on Monday), Confluence started working fine again (without any changes on my end).

 

I can rule out network/antivirus/firewall issue, as during the time I have issue with Confluence, I can still access Jira/Bitbucket fine, and my co-workers all have no issue with Confluence at that time

 

My suspicious is that, there are some cache on the server (cloud) related to my account being flushed, which is totally outside of my control.

Hi Chiang,

There's certainly a cache that we can flush on your instance if you run into it again, if you want to see if it helps. For that I would recommend raising a support ticket so our team can take care of that for you.

Thank you for letting me know it's working at this time!

Regards,

Shannon

I'm having this same issue.  I can view it in Firefox but not Chrome.  Ruled out network/antivirus/firewall and local cache.  

Same. I see this in the developer console:

Screen Shot 2018-11-06 at 6.12.11 PM.png

Same...Version 70.0.3538.102 (Official Build) (64-bit)

Delete your cache. Super annoying but it works. I've had to do it twice already

Like # people like this

Same here on Chrome 70.0.3538.110. Clearing the cache does not help.

Screen Shot 2018-12-06 at 12.18.59 PM.png

I'm experiencing this issue as well. Cleared my cache, multiple times, but still not loading properly in Chrome. Works fine in Safari. I also tried disabling all extensions, even deleting and re-installing Chrome. Issue persists.

I've actually experienced a variety of issues with Confluence or Jira not displaying as it should in the past two months:

1. Right now, pages are blank, or Atlassian logo (loader) appears, but no content

2. Sometimes Confluence page content is visible, but when I try to edit page content, I get a blank page. Again, I can open and edit the same page in Safari, so I know it is not a permission issue.

3. A few times, I was able to start editing a page, but was not able to save changes.

These issues began after installing Mojave.

Like Kim Thang likes this

I've got the same issue as Francis above. only thing i've installed is hubspot browser extension on chrome. 

Works fine in safari.

I have the same Issue. While Confluence loads fine in Safari in Chrome it doesn't. deleting Browser Cache and all data works for some time but will go back to make problems very soon after that. Any help?

I am seeing this issue as well - I am not able to add new pages in Chrome 70.0.3538.102 (Official Build) (64-bit)

Deleted user Dec 25, 2018

The same problem, it works in Safari and Chrome(Incognito), but doesn't work in Chrome ( can't create or edit pages in confluence) ((((

Same problem here with Chrome version 71.0.3578.98 64-bit.

I needed to clear cache in order to load Confluence pages.

I encountered the same issue.  It appears that I wasn't able to clear cache either as it just stalled every time I tried. My issue seemed to be caused by corrupted Chrome.  Uninstalling and reinstalling Chrome resolved it.

Same issue. Have had to clear the cache and restarted Chrome multiple time per day, which isn't a reasonable fix.

same problem. reinstalling chrome did not help...

NitsanE Did you login to chrome profile before login to atlassian?

I have similar problem

Hello @AlL

I have the same problem. With any browser. It doesn't matter if the plugins are enable or not.

I can login, but then the view with all pages and the side menu is gone. I cannot access the configuration pages.

 

thanks in advance for helping me

I also have the same problem.

  • Chrome Version 78.0.3904.108 (Official Build) (64-bit), MacOS
  • Confluence version 6.13.7
  • Firefox works.
  • Clearing the cache does not help
  • Disabling extensions does not help

Hello @Meg All,

I have found a solution which works for me.

There was a problem for nginx to write to the cache directory because of selinux was enforced.

The dirty workaround was to "setenforce 0". After hardening nginx again it now works with enforced selinux. This was a default behavior using CENTOS actual version.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,531 views 6 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you