Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,489
Community Members
 
Community Events
165
Community Groups

Confluence not start up

Hello Atlassian community,

We are stuck here, our confluence not started, we have a page of error.

we have this error: 

Cause

java.lang.NullPointerException
    at com.simplenia.confluence.plugins.customdashboards.filter.GlobalDashboardFilter.doFilter(GlobalDashboardFilter.java:49)

Stack Trace:[hide]

java.lang.NullPointerException
	at com.simplenia.confluence.plugins.customdashboards.filter.GlobalDashboardFilter.doFilter(GlobalDashboardFilter.java:49)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.refinedwiki.confluence.plugins.theme.original.filters.StartSiteFilter.doFilter(StartSiteFilter.java:60)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:32)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:80)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)

 

Can anyone please help us we need this instance of confluence.

and for the logs we have this:

 2022-06-15 08:45:20,923 ERROR [http-nio-8080-exec-2] [confluence.util.profiling.ConfluenceSitemeshErrorDecorator] renderInternal Failed to render error decorator. Falling back to using no decorator
-- traceId: a16b60103a80a69d
javax.servlet.ServletException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getConfluenceResourceTags' in class com.atlassian.confluence.setup.velocity.VelocityFriendlyPageBuilderService threw exception com.google.common.util.concurrent.UncheckedExecutionException: java.lang.NullPointerException at /decorators/includes/header.vm[line 96, column 24]
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshDecorator$ErrorThrowingErrorHandlingStrategy.handleException(ConfluenceSitemeshDecorator.java:286)
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshDecorator$StreamingResponseWritingStrategy.renderToResponse(ConfluenceSitemeshDecorator.java:335)
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshDecorator.applyDecoratorUsingVelocity(ConfluenceSitemeshDecorator.java:249)
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshDecorator.applyDecorator(ConfluenceSitemeshDecorator.java:147)
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshErrorDecorator.renderInternal(ConfluenceSitemeshErrorDecorator.java:46)
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshDecorator.lambda$render$0(ConfluenceSitemeshDecorator.java:109)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:140)
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshDecorator.render(ConfluenceSitemeshDecorator.java:107)
at com.atlassian.confluence.util.profiling.ConfluenceSitemeshErrorDecorator.render(ConfluenceSitemeshErrorDecorator.java:38)
at com.opensymphony.sitemesh.webapp.decorator.BaseWebAppDecorator.render(BaseWebAppDecorator.java:33)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:84)
at com.atlassian.confluence.util.profiling.ProfilingSiteMeshFilter.doFilter(ProfilingSiteMeshFilter.java:50)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)
at com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)

1 answer

1 vote
Charlie Misonne Community Leader Jun 15, 2022

This is usually related to file permissions on your Confluence server. Make sure the user running Confluence has read and write permissions on the files in your install and data directory.

You can follow the steps on this knowledge base article.

Thank you for your reply, but I still have the same problem after editing permission.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

188 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you