Confluence: lost connection to jira user server

I used JIRA as User Server for Confluence. By mistake, I deleted the user server's authentification for confluence ( I do not know the password used by the initial configuration and do not have any access to the confluence application because of the mistake.

How can I restore/rebuild the connection to the user server?


2 answers

1 accepted

You can simply change it on the Jira-side:

Login into jira, click COG -> User Management -> On the left hand side, click "JIRA user server". You will see a list of JIRA user directories here. Edit the corresponding one, set a new password.

Next you need to change it on Confluence. As you have deleted the user authentication part, you might not be able to login here. In that case follow this article:

Once you have access to confluence again, enter the same password as you set in Jira. You should now be able to authenticate to confluence again.


Thank you for the quick response, it worked perfectly for me.

I reactivated the confluence admin as described in the link. Before i tried to set the pw for the userserver to admin (using the given hash), but this didn't work.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

993 views 23 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you