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Confluence losing the status of checkboxes

It is happening on heavily edited large pages. I tick off a task / checkbox but in a week or so it loses the tick.

What could be the cause? What to do?

2 answers

1 accepted

0 votes
Answer accepted

@Jiri Pik Did you find the cause? Having the same issue ...

Disable collaborative editing ...

i was afraid you would say that :D

3 votes
Alison Atlassian Team Jan 28, 2020

Have you checked the page history?

Perhaps as this is a heavily trafficked page, someone is removing the checkmark by mistake.

Yes, I have checked the page history, but it is useless - it says that the checkbox was checked a month ago and unchecked today but I did not uncheck it.

The unchecking happens also on pages accessible by me. 

In any case, it would be good to expand the checkbox functionality to report its history. 

There are these errors in the console - is it relevant?

Properties of "AJS.Rte.BookmarkManager" were overwritten
namespace @ batch.js?locale=en-US:273
com.atlassian.confluence.plugins.confluence-frontend:split_vendors~moment.js?locale=en-US:5 Deprecation warning: moment.lang is deprecated. Use moment.locale instead.
Arguments: de
[1] 0: d, 1: e
Error
at Function.lang (https://mysite.com/s/a30f1fcabb7c99da97e49c0c8c8017d5-CDN/evw358/8401/8e8f74c7e2fea2df662fe8d0f5d79ff6ab016336/7.2.1/_/download/batch/com.atlassian.confluence.plugins.confluence-frontend:split_vendors~moment/com.atlassian.confluence.plugins.confluence-frontend:split_vendors~moment.js?locale=en-US:5:3400)
at https://mysite.com/s/a30f1fcabb7c99da97e49c0c8c8017d5-CDN/evw358/8401/8e8f74c7e2fea2df662fe8d0f5d79ff6ab016336/13.0.2/_/download/batch/com.atlassian.confluence.plugins.confluence-inline-tasks:date-helper-js-resources/com.atlassian.confluence.plugins.confluence-inline-tasks:date-helper-js-resources.js?locale=en-US:5:485
at https://mysite.com/s/a30f1fcabb7c99da97e49c0c8c8017d5-CDN/evw358/8401/8e8f74c7e2fea2df662fe8d0f5d79ff6ab016336/13.0.2/_/download/batch/com.atlassian.confluence.plugins.confluence-inline-tasks:date-helper-js-resources/com.atlassian.confluence.plugins.confluence-inline-tasks:date-helper-js-resources.js?locale=en-US:5:157
at https://mysite.com/s/a30f1fcabb7c99da97e49c0c8c8017d5-CDN/evw358/8401/8e8f74c7e2fea2df662fe8d0f5d79ff6ab016336/13.0.2/_/download/batch/com.atlassian.confluence.plugins.confluence-inline-tasks:date-helper-js-resources/com.atlassian.confluence.plugins.confluence-inline-tasks:date-helper-js-resources.js?locale=en-US:5:176
D @ com.atlassian.confluence.plugins.confluence-frontend:split_vendors~moment.js?locale=en-US:5
batch.js?locale=en-US:1960 DEPRECATED JS - AJS.debounce has been deprecated since 8.0.0 and will be removed in 9.0.0. Use equivalent functions from libraries like lodash / underscore instead
at https://mysite.com/s/d41d8cd98f00b204e9800998ecf8427e-CDN/evw358/8401/8e8f74c7e2fea2df662fe8d0f5d79ff6ab016336/17.2.5/_/download/batch/com.atlassian.confluence.plugins.sticky-table-headers:stickytableheaders-resources/com.atlassian.confluence.plugins.sticky-table-headers:stickytableheaders-resources.js:27:147
p @ batch.js?locale=en-US:1960
batch.js?locale=en-US:1960 DEPRECATED JS - Dialog constructor has been deprecated and will be removed in a future release. Use Dialog2 instead.
at HTMLDocument.<anonymous> (https://mysite.com/s/a30f1fcabb7c99da97e49c0c8c8017d5-CDN/evw358/8401/8e8f74c7e2fea2df662fe8d0f5d79ff6ab016336/3.9.8/_/download/batch/com.tensixtwo.conf.latexmath:editor_latexmath/com.tensixtwo.conf.latexmath:editor_latexmath.js?locale=en-US:5:8164)
p @ batch.js?locale=en-US:1960
batch.js?locale=en-US:1960 DEPRECATED JS - Dialog popup constructor has been deprecated and will be removed in a future release.
at h (https://mysite.com/s/080ab33781ad6fbcd6eb811c91bd410c-CDN/evw358/8401/8e8f74c7e2fea2df662fe8d0f5d79ff6ab016336/f08b142073ed75abbdbf91b355e73766/_/download/contextbatch/js/_super/batch.js?locale=en-US:2135:6588)

Hi @Jiri Pik !

I've tried the way @Alison suggested and it really worked. In the page history you can see all the changes including the checking/unchecking of tasklist items. You can find the one who did it :)

Yes, it sounds most appealing but on a page when only I have the right to modify it shows that I have unchecked which I did not. 

Another mystery - I have pasted here a response some hours ago and it was lost.

There are some JavaScript errors:

2020-01-29_9-39-58.png

I see. To tell you the truth, I've already encountered such behavior when checkboxes mysteriously became un-checked. I tend to think it might be some kind of a bug or something to do with a browser and it definitely requires further investigation.

@Grigory Salnikov _SYSSOFT_ 

Thank you.

I think there are multiple factors:

  1. The JavaScript errors should be explained if they are material
  2. The link you mentioned is another problem - tasks are not saved as checked 
  3. My problem is that they are saved as checked but then they are unsaved and page history shows them as unsaved 

I am aware that this might be caused by a browser running out of memory or something else, but for now I cannot use Confluence Tasks since they are unreliable. 

What is also strange is that I can't find many reports regarding this issue. Whether people don't pay attention to it or it happens not so often.

Initially - about a year ago, I thought this was all my mistake - I must have forgotten to check off the checkbox. 

But now, it's either Browser or Confluence's JavaScript. 

But Confluence's JavaScript should handle Browser's failures. 

BTW I found out why the initial submission very early this morning was lost - it has happened again:

We're sorry, but the form cannot be submitted due to an expired token. Please copy your content locally, reload the form, and submit your post again.

Some of our users are experiencing similar issues on active pages with ongoing edits /multiple checkboxes. From time to time, some checkboxes are mysteriously unchecked.

@Jiri Pik have you found a solution to this or any explanation from Atlassian?

 

Thanks.

Hi @Damian Karp 

we're having the same issue and did not solve it. Maybe you can start watching this issue, as I think its the one in the Confluence backlog that reflects the issue the most: https://jira.atlassian.com/browse/CONFSERVER-29341 Atlassian support could not help me with this issue.

 

As @Jiri Pik said above, it looks synchrony related and should go away by turning off collab editing - however, we're not at a point where we want to do that.

 

Sebastian

Hi @Sebastian Butterweck,

Thanks for your response! I agree, turning off the collaborative editing isn't the best workaround as losing it would have even bigger impact on comfort of work than these mysterious actions on checkboxes.

I have added my organization to the list of the impacted parties by the bug you quoted and started watching the ticket.
Hopefully, Atlassian will do something about it.

Thanks,
Damian

Do you also see the error messages in your log that are described in this ticket: https://jira.atlassian.com/browse/CONFSERVER-59497 ?

Atlassian just confirmed that its a bug:

 

"Hello,

Thank you very much, you found your smoking gun, so what you are facing is a bug described in CONFSERVER-59497.
Issue is very random and there is no known workaround, I would suggest monitoring bug for development as once it's fixed it will be updated.

Warm Regards,"

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