Confluence import from backup

In order to add Jira we recently needed to export our Confluence site so that it's account could be closed and re-opened at the same time as Jira. From the Confluence Admin page, we went to Backup Manager, Create Backup, then closed the account as per an email on how to add Jira to Confluence. After opening the new account that now has Jira and Confluence together we are unable to import the file. In the new account we select the Confluence Admin page again, click Import Spaces, and an error is returned "Only Confluence space exports can be imported."

How did we do this wrong. I've tried to read through the Importing a site guide at and have seen the note about not being able to import a site in On Demand with Jira and Confluence but surely there must be some way of doing this as I'm pretty sure we did what was needed per an Atlassian email. The email read "While we work out on a more robust solution for this, a workaround is to export Confluence spaces and import them to a separate, new instance containing both JIRA and Confluence OnDemand"

Any advice?


2 answers

Hi Joey,

Atlassian has just launched a solution to allow customers to add JIRA to a Confluence instance seamlessly. Bad timing, eh?

As for the problem you have now, it seems that you've taken a full Confluence export from backup manager, instead of creating individual space backups as the documentation suggests. The only way out not is to restore the file you have in a Confluence-only instance, using the Site Import tool (only available in Confluence-only instances). Then, export each space individually and import them into a JIRA+Confluence instance.

The documentation below might be useful:

Hope it helps.

Ok, so it was a terminology mistake of the different methods of backing different things up. I think I've got it from here. Possible suggestion for future consideration attached.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,592 views 4 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you