Confluence export keeps getting stuck


I am trying to export a space from my cloud confluence and it keeps getting hung up right around 8%. I have read that some people have checked their export folder and found their export to be done, but honestly I don't now where that folder is?

Can someone help me figure out hwy its getting hung up or direct me to the export folder? :) 



1 answer

0 votes
Ann Worley Atlassian Team Jun 29, 2017

Since it's Cloud you don't have access to the folders on the file system to check if the back-up is completing.

Is the space back-up intended to be imported to another Confluence instance (XML back-up?) or is it for something else (HTML or PDF export)?

If it is a giant space and it needs to be exported for archiving or something like that, you might try exporting a few pages at a time, using the Custom Export option.

It should not be hanging at 8%, in any case, so please open a ticket at to ask the support team to help you get the space exported.


Thanks so much, Ann!

We're mirgrating from cloud to server and I'm just trying to export a space and move it there. Im currently trying an  XML export, but they all seem to get hung up around the same %.

I have tried both Chrome and Firefox and it fails on both.

I'll put in a support ticket.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,168 views 20 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you