Confluence edit mode impossible

Hello,

I installed recently the latest version of Confluence, and restored the data from an older version.

Everything went well, now I can see all my data with attachments and all.

The problem is; when I try to edit a page, the page stays hanging, and after a while I get an error message:

Failed to load the collaborative editor error.


This happens when I try to access confluence from a different computer, but when I do it on the same computer where confluence is installed, this doesn't occur and I can edit with no problem.

do you have any idea what might cause this?

Thank you in advance

2 answers

1 accepted

Hi Paul,

Atlassian recently released collaborative editing functionality - if you restored a backup from a version of Confluence that didn't have this, that might be causing the problem.  I'm not sure how to resolve this though, so unless someone else has any ideas you should log a support call with Atlassian.  It seems likely this is a problem they've encountered before and will know how to resolve.

1 vote

From that description, the most likely reason is your network settings blocking Synchrony.

Check over https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html looking at the proxy and websocket sections first (as it works locally, I don't think it's the other culprits on that page)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

450 views 21 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you