Confluence displaying version 1 of attachments only



Weird one this. Couldn't find anything about it on the web, but apologies in advance if this is a duplicate.


We're experiencing an issue with Confluence only displaying version 1 of some attachments. An example: We have a document that has 2 versiona. Version 1 is an unsigned contract, version 2 is a signed contract. Confluence is only displaying version 1 (unsigned). However, if we choose to download the file, it downloads version 2 (signed contract).


The usual steps such as clearing browser cache / history etc has been done. This is effecting all users. Firefox, Chrome & Edge all tested. Same issue on all.


Any suggestions?


Kind regards,


1 answer

Hi Ben,

Is that happening on the page, or in the Attachments, or both?

Hi Rob,


Thank you for your response. This is happening on both. As mentioned though, if downloading the attachment it downloads the most recent version, however displaying it through Confluence is the issue.



Hi Ben,

If I've understood you correctly, only one attachment is showing on the page, and only one attachment is showing in the Attachments, but if you download that attachment, the other attachment is downloaded, even though you can't see that attachment.

That's a really odd scenario, but most likely caused by the link between your instance and the database.  Attachments are stored away from the page, and when I've had weird attachment issues in the past (although I've never had this one specifically) Atlassian have reset the Confluence > DB link and all was resolved.  As no-one else has chipped in, you might want to call Atlassian and ask for their process for this (or their advice, as they almost certainly simplified their explanation for me).

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

865 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you