Confluence crashing once a day but the logs does not show anything

Hi All,

Our confluence 5.3 instance goes down once a day, we are still trying to find out what is the reason but have not been able to do so.

When the application goes down, the service is still up and running, we have to restart the service in order to bring up the application.

Can someone let us know where we can start looking ?

We are using PostGres Database, which is installed on the same machine where Confluence is installed.

We have a memory of 8 GB RAM.

Thanks,

Shreyance

1 answer

1 accepted

0 vote

Heya Shreyance,

Generally Confluence crashes could be related to many symptoms. In our case, it could be related to external plugins, customisations, content ocnsuming too much CPU or memory errors in the instance, which we may need to increase.

So, to first start taking a look at this, without the logs, you might been interested to take a look at the following article:

Troubleshooting Confluence Hanging or Crashing

After that, if you don't have any clues, please, feel free to raise a new ticket in our Atlassian Support Channel.

Hope it helps ya!

Cheers,

Giu

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

549 views 20 11
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you