It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence can't start service Edited

I have Jira and Confluence. I use confluence system a long time but today confluence have some problem and I can't connect to the service even I restart the server. 

I got some error as below, could you help me. It's very important system for our team work.

 

2020-01-15 17:24:36,054 WARN [C3P0PooledConnectionPoolManager[identityToken->2zdmvpa71ar8nzj1niwnzz|254e3556]-AdminTaskTimer] [mchange.v2.async.ThreadPoolAsynchronousRunner] log Task com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@5adb91c9 (in deadlocked PoolThread) failed to complete in maximum time 60000ms. Trying interrupt().
2020-01-15 17:24:36,054 WARN [C3P0PooledConnectionPoolManager[identityToken->2zdmvpa71ar8nzj1niwnzz|254e3556]-AdminTaskTimer] [mchange.v2.async.ThreadPoolAsynchronousRunner] log Task com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@3d9bd0d1 (in deadlocked PoolThread) failed to complete in maximum time 60000ms. Trying interrupt().
2020-01-15 17:24:36,054 WARN [C3P0PooledConnectionPoolManager[identityToken->2zdmvpa71ar8nzj1niwnzz|254e3556]-AdminTaskTimer] [mchange.v2.async.ThreadPoolAsynchronousRunner] log Task com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@4e216f36 (in deadlocked PoolThread) failed to complete in maximum time 60000ms. Trying interrupt()2020-01-15_18-02-04.png

1 answer

Hi Che!

Sorry to hear your Confluence instance isn't starting up! The "Unable to rollback against JDBC Connection" error you're seeing typically indicates an issue connecting to the database, but it can have a number of different causes (e.g. no network path to database, bad database driver, database is down, etc.).

To help us better understand the issue:

  • What version of Confluence are you using?
  • What database type and version are you using?
  • What steps did you take to stop Confluence before you started seeing the issue?
  • What steps did you take to start Confluence?
  • What changed (if anything) since the last time you successfully ran Confluence?
  • Are you able to connect to the database directly? (e.g. via command line or third-party database connection tool)

In the meantime, I also found a few other related Community Questions and articles that might help you troubleshoot:

Thanks!
– Zak

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

3,138 views 4 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you