Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence *and* Service Desk - Simple Knowledge Base with Text and Video Content

I have the simplest of problems and I am super frustrated. All I want is a knowledge base that looks nice and neat, is easy to navigate and makes sense. Did we come in at a weird time for Atlassian? Because every time I try to use a macro it is deprecated, and the Support Portal isn't playing nice with Confluence. All we want is a video at the top of the page and the text-based content/screen shots below. Here's where I am today:

Solution: Use YouTube connector, put video at top of page

Problem: in Service Desk the Knowledge Base topic starts with the embed code as the description - looks horrible and is pointless.

 

Solution: Put video at bottom of page, use Anchor for link at top.

Problem: Anchor macro no longer works, says use Headings and Links. When using that solution it does not work in Service Desk - when you click the link to the video (linked to a heading further down the page) it errors and says it can't find your page (it is trying to load the header link as a whole page, which it isn't).

 

Am I missing something or is just the state of these two products and they are working as expected? Is there a better way to solve this seemingly simple problem?

On a related note, is there a road map to update Service Desk to accommodate the Confluence changes? Does Atlassian need an assistant product manager to help keep these two products working harmoniously, because I am free!

1 answer

Maybe there is a way to have it nice and easy when you think about the structure of you pages. I can imagine something like this:

  • Title (mandatory in Confluence)
  • Introduction (one or to sentences leading the customer to the content)
  • video
  • all the other stuff. 

When you place a short introduction on top of the video it should look nice in Jira. 

Example:

Reset Password

In this video you will learn how you can reset your password for xyz-Sytem in case you lost it. 

[video]

blabla

This is the workaround I have landed on so far. Other tips include to keep your video window in Confluence to under 650px wide so it fits right in the Service Portal. I won't mark this resolved yet because I don't like this solution and would like to see if anyone has anything else.

There should be better communication between the two pieces of software if they are being sold as complimentary. Right now they feel like a poorly implemented integration.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

198 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you