I have the simplest of problems and I am super frustrated. All I want is a knowledge base that looks nice and neat, is easy to navigate and makes sense. Did we come in at a weird time for Atlassian? Because every time I try to use a macro it is deprecated, and the Support Portal isn't playing nice with Confluence. All we want is a video at the top of the page and the text-based content/screen shots below. Here's where I am today:
Solution: Use YouTube connector, put video at top of page
Problem: in Service Desk the Knowledge Base topic starts with the embed code as the description - looks horrible and is pointless.
Solution: Put video at bottom of page, use Anchor for link at top.
Problem: Anchor macro no longer works, says use Headings and Links. When using that solution it does not work in Service Desk - when you click the link to the video (linked to a heading further down the page) it errors and says it can't find your page (it is trying to load the header link as a whole page, which it isn't).
Am I missing something or is just the state of these two products and they are working as expected? Is there a better way to solve this seemingly simple problem?
On a related note, is there a road map to update Service Desk to accommodate the Confluence changes? Does Atlassian need an assistant product manager to help keep these two products working harmoniously, because I am free!
