If you are using confluence OnDemand, refer to https://confluence.atlassian.com/display/AOD/Managing+application+access
If you are using Confluence standalone, refer to
No that doesn’t help.
What I need to know is how to rest or reinstate a person. We have a person Karen who was unable to reset her password or log in after she had been on maternity leave. In the end I had to create a new a/c for her but I had to change the address of the old account to a fake email address, so I could set her up again. I just want to know how you reinstate the person. .
Vicki, I'm afraid you're going to give us more information.
'Karen' should have been able to use the self-serve Reset my Password function as well.
Answers below to your questions
'Karen' should have been able to use the self-serve Reset my Password function as well. She did that but said she was not set up.
I can't answer for Confluence OnDemand, but for hosted:
User should get an email and be able to log into Confluence and reset password.
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