Confluence Workbox is not working for several users

[DIGIT CITnet]

Hi,

since a few days the Workbox is not working properly for several users. The users sees the workbox and that he has notifications in it, but when he clicks on it, the panel is empty and/or it is loading for ages.

I have checked the the https://confluence.atlassian.com/display/CONFKB/The+Workbox+Notifications+Icon+on+Upper+Right+is+Missing+or+Not+Appearing article, but it doesn't solved our problem.

Could you give us a hand?

Thank you!

[Deividi Luvison · Accepted solution]

Hey There,

The first thing we would need to check is when one of your users click into the workbox, what is displayed into the atlassian-confluence.log file?

Also when did this behaviour started, was it after a environment change like a upgrade/migration?

Thanks and Regards,

David| The Engineer that like Windows for realsies.

[DIGIT CITnet]

Hey @Deividi Luvison,

it had to do with our special authentication method, it was not related to COnfluence.

Thanks and sorry for my late answer.