Confluence Pages that Nobody can Access

Hi everyone,

I recently did a migration from an old, installed version of Confluence to Confluence OnDemand. We did not migrate users over because we had already been using JIRA on demand, so we wanted everyone to use their JIRA users for everything.

Unfortunately, this has resulted in several pages getting migrated over that now nobody can access. This is because there are page level restrictions that point to users whose usernames are now different, or otherwise no longer exist. I'm the admin, and I can't even get to them. I also do not have access to remove or modify the page level restrictions. I read that the way to fix this is to log in as a user with the "confluence-admin" priviledge, but that seems to be impossible with OnDemand.

How can I free up those pages?

Thanks in advance!


1 answer

1 accepted

1 vote
Answer accepted

In my opinion, there are 2 ways to overcome this. First, you migrate the data from the installed Confluence again. But before you do so, you are the "confluence-admin", in which you can see all the restricted pages. So, remove the restrictions yourself, and then migrate them into OnDemand. However, by doing so, you might lose the latest data that have been created in the OnDemand, because the migration would wipe out your instance.

Secondly, you would have to log a request through Atlassian Support to remove the restriction for you. This is much easier way, I presume.

Hope this helps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

437 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you