Confluence New User --- LDAP

OVERVIEW: We have a new employee (named X) starting tomorrow --- IT created X's main server account (yesterday) so that we may use the account for LDAP Internal Directory on Confluence. We add everyone - individually - to Confluence with an LDAP method.

EXPERIENCE: I cannot seem to add X to any groups within Confluence. This is a new experience (never had this issue before). However, this is the first time we've added a NEW employee to Confluence. Typically, we add existing employees to Confluence user groups.

QUESTION: For LDAP and Confluence, does X need to sign into the server (at least the first time) in order for Confluence to recognize X's LDAP so that I may add X to a user group?

1 answer

1 accepted

Accepted Answer
2 votes

CR - it depends on the type of user directory. If it's delegated with the checkbox "copy user on first logon" checked then yes, they need to log in first.

If it's a synchronising directory then when the sync runs you will be able to see the user and add them to groups.

So to clarify, what type of directory is your ldap in confluence -> admin -> user directories?

Jamie --- thanks so much for this. We us a "synchronising directory."

Per your guidance, I nav'd to the User Directories and saw that the latest sync occured before X was added. I pressed the "Synchronise" link on the Directory and ... wait for it ... X appeared!

Thanks again, Jamie, for saving me!

Have a great weekend.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 11, 2018 in Confluence

What are your project planning tips?

Hello Community,  Jessica here from the Confluence product marketing team! Today I wanted to get your takes on project planning –– what works, what doesn’t, how do you know if you’re doing it r...

310 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you