I'm trying to take my company's knowledge base and port it to confluence cloud from confluence server. I want it to be alongside the JIRA cloud page i've just created. What i've done is create a backup by doing this:
-choose the "gear" -> General Configuration. Scroll all the way down and click Backup and Restore -> Backup attachments -> Backup
Upload it to webdav
I then go to company.atlassian.net and click the "gear" -> General Configuration -> import spaces. I then select the xml file from webdav and click import. It says
Thanks in advance!
Maren here from Atlassian. For anyone running into this same issue, check that you aren't trying to import a full site backup using the space import functionality.
We're excited to share updates to our cloud migration tools since this question was originally posted.
Importantly, we do not recommend using space or site import/export (also known as site or space backup and restore) to move from server to cloud. We've made it even easier and more reliable with the Cloud Migration Assistant for Confluence.
If you're looking to migrate from Confluence Server to cloud, you can find all the information you need to plan, conduct, and optimize your migration at:
We've been focused on delivering a better migration experience for customers, including more comprehensive documentation, and would appreciate your feedback.
If you have questions about the guidance or comments for our team, let us know below!
Am trying to migrate a space from one instance(server) to cloud. my customer has provided me with the space xml. We do not have control over the server instance (also, there is a firewall block between the server instance and cloud)and hence we cannot user the cloud Migration Assistant for Confluence plugin . Please suggest a workaround .
A great question.
Do you know what server version your customer is on? Space import is the best option given your situation, however, this method won't work if the space you're importing is from Confluence Server version 6.13 or earlier.
If it is from an earlier version, here’s our suggested workaround:
If you have any issues, please don’t hesitate to reach out to our support team for help.
Unfortunately, when you have JIRA+Confluence Cloud instance, you cannot do full site restored in Confluence. You can do full site import in JIRA (whether in instance is JIRA only or JIRA and Confluence), but full site in Confluence only works in Confluence only instances.
There are two options you may want to consider:
It's important to point out that 2 may cause problems with users, as when adding JIRA you'll remove every user added by Confluence. If you want to go for it, make user the usernames and emails in JIRA and Confluence match. Also, any user in Confluence would have to be added via CSV later.
Also, if you go with 2, you should test it first (before destroying your instance).
I hope it was helpful.
Jaime Kirch da Silveira
Atlassian Cloud Support
I attended Atlassian Summit 2019 and learned a lot from the presenters, attendees and knowledgeable Atlassian product managers. The presentations I attended focused on applying Agile, pla...
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