Confluence - MS Word Images not appearing after Confluence Upgrade

Hello everyone,


After upgrading Confluence Server 5.9.5 to 6.6.0, I am coming across an unusual issue with all of my MS Word documents. Using the MS Word macro to display word documents on the screen is working fine but any word documents that were existing before the upgrade, do not display the images within the word document. All text, bullet points and numbering is still displayed... everything except images. To fix this issue, I have to open each MS Word document and make one simple edit. Making an edit allows all images to re-appear and we are good to go. Problem is, I have over 5000+ MS Word documents with this same issue.


All in all, no information is lost but the MS Word images are failing to appear unless I edit the document and save. Any suggestions? 


I don't see many others with this issue. 

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,268 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you