Confluence 4.3 tasks / notifications do not load

[George Crombie]

Upgraded to latest Confluence 4.3. Everything looks good can add task lists and assign tasks but the main menu "inbox" for tasks and notifications nothing loads. Just spinning circle "wait". We have our users coming from our Jira instance on the same server.

Update: See answer below. This is only a problem in IE8. Works fine in IE9.

[Mark Hrynczak · Accepted solution]

I believe that this behaviour is caused by running IE 8 in Compatibility View. Can you try turning off the compatibility view and see if the problem persists?

[George Crombie]

Mark, that worked. Looks like it was automtically setting compatibility view on all "Intranet" sites. Our Confluence site is internal.

In IE you go under Tools->Compatibility View Settings and then uncheck "Display intranet sites in Compatibility View".

[SarahA]

Hallo all

Thanks for reporting this problem. I've raised a bug report on our issue tracker: https://jira.atlassian.com/browse/CONF-26648

If you like, you can watch the issue to be informed of progress, and possibly to help the development team with additional information about your environment.

Cheers, Sarah

[Olli Nevalainen]

Another cause and fix for this problem is documented at https://jira.atlassian.com/browse/CONF-26648?focusedCommentId=481896&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-481896

[MohamedG]

same problem with v4.3.7. However we are not planning to upgrade to the v5.
Could you give a patch to fix it within the v4.3.7? or publish a new v4.3.8?
This is quite urgent and critical for us as all our employees are using IE8.

Thank you in advance
Gargouri

[James Milne]

If IE8 Is running in IE7 compatibility mode and cannot be disabled then adding the following to the document header might help. I'm not sure what other problems this might cause, but it certainly helped me solved some problems I had with my own web applications that use jQuery.

<meta http-equiv="X-UA-Compatible" content="IE=8" />

[BillA]

Hi there, please file a support ticket at https://support.atlassian.com/ so that they can help you troubleshoot the issue.

[Ray Hundley]

We are having the same issue using IE8. The only way I have found to get around it is to access the confluence instance using the IP address of the server (e.g. 172.168.0.1:8091) instead of the server name (e.g. WEBSERVE:8091). I'm not a networking person so I have no reason why this makes a difference.

BTW, this make no difference in Chrome or Firefox. It just works.

[George Crombie]

Tested with IE9 and it works fine. So this is only a problem with IE8. Now I have to make sure we can switch to IE9 as our corporate standard :)

[Ray Hundley]

I am having the same issue as well. Since IE8 is our corporate standard and not likely to change for at least a year I can't roll out this new version of confluence. Atlassian's support of IE8 (which is still a corporate standard in many, many organizations) seems to be lacking, I've had similiar issues in JIRA 5.0

[George Crombie]

Update: I can view my task list from my phone in the new mobile view, but not from the web site directly. Could it be the version of IE I'm using? We are using IE 8.0?

[Jeison]

Hi there,

Have you tried re-indexing your instance?

This might solve your problem. It must be in Browse>Confluence Admin then Content Indexing.

Cheers!

[George Crombie]

Hi Jeison, thank you for the response. Yes that was the first thing we tried, we've also tried restarting the confluence service, no luck. Thanks again.

[Andreas Maier]

We have the same Problem. Is there an open Ticket @Atlassian?

[tim test]

Having the same issue here.