The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Companion app stopped working

Ryan McMullen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 12, 2023

Until today, the Companion app worked flawlessly on our system.  We are running Confluence DC 7.19.14 and the companion app is 1.6.1.

We do connect to confluence using windows certificates and there is no problem with connecting and logging into confluence but when trying to edit a file I get the following in the companion log:

info: adc:browser 2023-10-12T13:10:15.018Z direct websocket launched successfully on port: 31459
info: adc:file-manifest 2023-10-12T13:10:24.373Z Launching custom protocol for Window.
info: adc:serverauth 2023-10-12T13:10:24.374Z Found trusted domain in database: OURSITE
error: adc:ServerFacade 2023-10-12T13:10:25.552Z Could not get temp link information:
error: adc:ServerFacade 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)
error: adc:ServerFacade 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)
info: adc:ErrorHandler - 2023-10-12T13:10:25.552Z Unable to JSON parse and extract response error responseText: undefined
error: adc:ProtocolHandler 2023-10-12T13:10:25.552Z Error parsing protocol link
error: adc:ProtocolHandler 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)
error: adc:ProtocolHandler 2023-10-12T13:10:25.552Z Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED
at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:49386)
at SimpleURLLoaderWrapper.emit (node:events:513:28)
at SimpleURLLoaderWrapper.emit (node:domain:489:12)

My system did do a windows update yesterday so I'm not sure if one of the cumulative updates messed up something with the process or not. 

I have rebooted, uninstalled companion app and reinstalled it, verified I an logged into confluence.

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Bogdan Dragoiu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 16, 2024

For others affected, a bug has been opened under https://jira.atlassian.com/browse/CONFSERVER-94080. I'd urge you to vote on it by clicking " This affects my team"  under "Affected customers".

0 votes
Bogdan Dragoiu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 8, 2024

Please re-implement this. We see that it seems to still works with 1.4.6, but we require this for newer 2.x clients.

TAGS
AUG Leaders

Atlassian Community Events