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Change customer view of Knowledge Base

Is it possible to give customers the same view of the Confluence Knowledge Base as we see as Admin Users? We would like for them to be able to see this left hand column listing all of the available articles instead of having to only rely on the Search feature (the search feature seems to only show them 3 items at a time). I've been poking around in settings and googling answers, but I seem to be going down a rabbit hole. 

I attached a screenshot of what we would like them to see when they log into the system via the Jira Service Desk. These would be non licensed users.

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1 answer

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Hello Chantel,

Thank you for contacting us.

In order for your Jira Service Desk customers to have the same view as Confluence users, then they would need to also have a Confluence license. With the Jira Service Desk customer license, they will only be able to use the Confluence features as they are available via Jira Service Desk.

Another option for you would be to set your instance to be open to anonymous users. Note that if you do this, you will need to lock down any individual spaces that you do not want them to access. Another thing you have to be aware of is that if your users are logged into Service Desk, they will no longer have anonymous access. 

A feature request that deals with that problem is below:

  • CONFCLOUD-30161 Allow unlicensed, authenticated users to have anonymous read-only access

Let me know if you have any questions about that.

Regards,

Shannon

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