Cannot remove page restriction as space admin

Hi Everyone,

when navigating to Space Admin -> Restricted pages I try to remove restrictions. When I'm clicking on the padlock on the right hand side against the page I get a message: "You do not have permission to view this page. Request access below, you will receive an email when you've been granted access." and there is a Request access button there.

I am a space admin here. How can it happen that I can't remove any of the testrictions in that space?

We have Confluence 5.6.6.

Please advise!

 

Thanks,
Rumi

2 answers

You could go to user administration and "Login as" a user that has permissions then add yourself to the restricted page.  

 

Apparently having the ability to restrict page view within a Space from administrators is a "feature"

I am facing the same issue, did some resolve this issue???

Hi Rumceisz,

Got to Permissions and click the Restricted tab.  From the Restricted tab you can click the lock icon and remove the restrictions from that page.

Regards,

Kay

Hi Kay,

this is what I did and it did not work!!!! I navigated to the Space Admin -> Restricted pages and I clicked on the padlock and I got the message: "You do not have permission to view this page. Request access below, you will receive an email when you've been granted access." and there is a Request access button there.

I have this exact problem using Atlassian Cloud.  Site and Space Admin are unable to unlock restricted pages.  The pages came from a site import and none of the users from the old system are valid in the cloud, so run as user support doesn't work either.

I am facing the same issue, did some resolve this issue???

Hi,

 

The administrator can remove restrictions applied on a page by navigating to:

  1. Space permissions
  2. Restricted Pages tab
  3. Right Click on the lock icon > Open Link in new tab > this will open a new tab with the page saying that you do not have permissions to see it, but will remove the restrictions.

Screen Shot 2018-07-19 at 14.28.53.png

 

Reference documentation: 

*https://confluence.atlassian.com/confcloud/add-or-remove-page-restrictions-724764891.html

Cheers,

Ramona

Like 1 person likes this

This is a huge problem for me, since the page restrictions are for people who are no longer employed and are disabled.

Does Atlassian have a bug for this for the newer version of Confluence Server?

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