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I have confluence(6.8.1) and jira(7.9.0) server managed by docker. I run conflulence, jira, crowd and some other containers to use these services.
Everything's okay, but I cannot log in to confluence and jira, after sudden shutdown of server PC (ubuntu 18.04.1 environment)
Jira and confluence uses external user directory, provided by crowd.
If I check everything on crowd, it seems there is no problem. I can see confluence and jira in Applications menu, they have corrector user groups, and also I can tell there is no problem on Authentication test for users, for both confluence and jira.
However, when I try to log in to jira and confluence, it just said there is an error and try again, without any further information.
It happened to jira first, but I tried to remove everything in jira home\caches\indexes and restore them, confluence also doesn't allow me to log in.
Also I cannot log in with admin ID.
Do I need to run jira and confluence again with recovery mode and get new admin ID? and then ..synchronize with the user directory in crowd server? (https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html)
I wanted to try this method, but I even cannot find jira and confluence install directory. I run them with docker, so it might be bit different from normal case...
Please let me know if you have any idea or need further information.
Thank you so much!
@JungEun Suh You can look at this post where they talk about recovery commands on docker https://community.atlassian.com/t5/Confluence-questions/Locked-out-of-Confluence/qaq-p/1412281
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