Cannot export a page to PDF


I am using a 4.3.2 eval Confluence instance. When I try exporting a page to PDF, I get the following error message:

This webpage is not available The webpage at ... might be temporarily down or it may have moved permanently to a new web address.

However, I'm able to export the same page to Word. Do you know what could be causing this?


1 answer

This widget could not be displayed.

Can you post a screenshot as well as the atlassian-confluence.log (confluence-home/logs/atlassian-confluence.log)

Sure. Here it is:

Here's another image from Firefox. I decided to try exporting the page from IE and Firefox also. This is a Firefox error msg.

We are seeing similar behavior that the PDF export is taking tens of minutes and chewing up CPU even though the export should be just a couple of pages. The user sees a web page timeout but the Confluence instance is using >80% CPU for 10-20 minutes. The user does not see this effect and tries it again further tying up the CPU.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

477 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you