Can't remove a user from Confluence space

[Ferry Portier]

Can't remove a user from Confluence space. By deleting all rights on space still 1 right stays 'View' remained.

We want to remove a user from space completely.

[Ferry Portier]

Maybe there was a synchronisation needed (?), because today I've no problems with removing the users.

Thanks for your help.

[Ferry Portier]

The last 2 'users'

[Ferry Portier]

The last 2 users ...........

[Kristian Klima]

@Ferry Portier 

Yeah, that's what I couldn't replicate - when I entered the Permissions edit mode, I used ticked on/off the Select all field, I was able to remove the user from the space once I Saved the changes (see the grayed Save button next to Cancel - it's easy to miss when you have a wide screen and need scoll horizontally).

If the issue persist, I suggest you contact Atlassian support https://support.atlassian.com/contact/#/

(once you fill in the details, you'll have the option to start a live chat with a real person)

[Alex Koxaras -Relational-]

Hi @Ferry Portier 

I screenshot of your permissions would be helpful for us to understand better and help you. Maybe that user is part of a group which is granted access. Have you check that already?

[Kristian Klima]

Hi @Alex Koxaras -Relational- - there was another Community question describing the same behavior posted yesterday, clearly, something's changed at least for some users.

@Ferry Portier - so you go Select all / Deselect all and when you Save the changes, the specific user retains VIEW permissions, correct?

I wasn't able to replicate that (but I'm an Org admin on Premium) with a regular user - went Select/Deselect and the user was gone.

Is it happening to regular users (people) or just with app-users?

[Ferry Portier]

"so you go Select all / Deselect all and when you Save the changes, the specific user retains VIEW permissions, correct?" this is exactly what happined.

I did wanted to send a screenshot but I don't know how........ :-(

[Kristian Klima]

Like this :) 

(you need to have the file on your computer's drive)