This hapenned right after the update, some users can't use the @mention function at all - when trying to do so, they get an error message, I will attach a screenshot.
I briefly read through some older posts, that point out that it's a "content index" related issue, which requires Atlassian's output.
I've verified that the Global and Space permissions give access to the people that can't use the function and also the people that are being mentioned.
It may be a problem in their browser, then. Can you have them test using more than one browser, such as Firefox, Chrome, etc?
They can also try with the browser add-ons disabled, or in Incognito Mode. The more details we can get on what causes this, the better, so we can report it as an issue.
Thank you - appears that for some reason Justina's browser is blocking the requests to our mention service. Can you confirm she has disabled all add-ons on Chrome? Would her network be blocking any of the following, by chance?
Regarding your 2nd issue, that should be reported as a new question or as a ticket in our support system.
Thank you! Kind Regards,
It's 100% not a network issue, since people are using the exact network also same setup of Antivirus software (including the configuration). She also made sure to turn off all the add-ons/extensions but still she gets the same error.
Just so you know that this problem occurs only in Confluence, not JIRA.
We can confirm the user doesn't have the same issue on another computer or network since you and I have both tested, and since it works in Incognito mode, there seems to be something still saved in the copy of Chrome.
I would encourage that in addition to her already having cleared her entire cache, she should also delete her cookies. Both of these should be done until the beginning of time in Chrome.
If this does not work, you can have them try uninstalling Chrome completely and re-installing it, to make sure it doesn't keep anything from the previous copy.
Really bad news from us... We tried the steps that you recommended, but nothing really changed.
Worst part is that, at this point nobody can mention - including myself and the rest of the people that were able to use the function. Now Incognito, Safari, Firefox don't work as well :(
Shannon is not available now but I am happy to help. Since the issue seems to be getting worse, and we need to take a closer look, I created a support ticket for you in our portal. You will receive a confirmation email from atlassian.com with your ticket details within the next few minutes.
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