Can't add user to restricted page

[Chris Talma]

I want to add user Sebas Wijnen to a restricted page. This page may only been seen by him or me. I'm the sys admin. It contains the passwords for our production server.

The users aren't loaded for the selection, but the user is known within Confluence. We also user Jira and BitBucket. Jira manages the user roles.

Why aren't the users displayed? Jira and Confluence use OAuth and are connected.

[Thomas Schlegel]

Hi Chris,

maybe Sebas has no viewing permission on the space itself?

[Chris Talma]

Hi Thomas,

Thanks for your quick response.

There are no restrictions on the space itself. This is btw the only page with restrictions.

I doesn't show any other users.

I use Confluence 6.3.3, and Jira 7.4.2. So both the latest versions.

Chris

[Thomas Schlegel]

have you you tried searching for  "swi" (the username).

[Thomas Schlegel]

if your space is public, maybe Sebas doesn't have the role "confluence-users" ?

[Chris Talma]

I've tried "swi", same result, no users.

And just double checked, he is in the group "confluence-users"

[Thomas Schlegel]

are you able to load any other user? Do you see an error in the logfiles?

are you able to add him to the permission scheme of your space?

[Chris Talma]

I did manage to load some other users, but not all.

The permission schemes I use is the default one. The default that's shipped with the installer.

No error in the logfiles.

This is the API call:

/rest/prototype/1/search/user-or-group.json?max-results=6&query=swi&_=1503410894710

Response (HTTP 200 response):

{"totalSize":0,"result":[],"group":[]}

[Thomas Schlegel]

@Nic Brough [Adaptavist] @Stephen Deutsch @Shannon Spaniol  or anyone else:

Do you have any other idea what is going wrong here?

[Chris Talma]

Screenshot of the Global Permissions and the Application for the complete picture.

[Thomas Schlegel]

could you please also post a screenshot of the permissions on the space?

[Chris Talma]

Sure.

[Miriam Hopton]

This is happening to me too - I am unable to add permission to a specific user, I receive an error "There was an error submitting the page restrictions. Please try again later." 

Please fix!

[Bartek Zukowski]

Hi,

has anyone found a solution to this problem?

[Chris Talma]

Hi Bartek,

In my case is was solved in one of the updates. We're currently running 6.9.0 in which it works.

Maybe upgrading also works for you?

Chris

[Michael Daoust]

This apparently still happens on occasion.  I figured out how to fix it.  This is a classic windows trick - re-saving the properties.

Go to user management - edit the users groups, add the user to an arbitrary group and press save then remove user from arbitrary group and save.  (you may be able to simply edit groups and press save to fix)

You should be good to go now.