Can not access confluence space

I am a member of the following groups: administrators, balsamiq-mockups-editors, developers, site-admins, users.

The administrator and site-admins have "confluence administrator" permissions.

One of our users setup a new wiki space: "Documentation." I can not view the space & when I click to manage permissions, I get taken to .../wiki/spaces/spacepermissions.action?key=DOC" with the following error message:


The page you were trying to reach could not be found. This could be because:

  • The page does not exist.
  • The page exists, but you do not have permission to view it.

2 answers

1 accepted

To be a "super-user" who can view all pages you need to be a member of the confluence-administrators group.  (Note: it isn't you, this is confusing – this group has basically nothing to do with "confluence administrator" permissions, even though the name is the same – unlike all other groups, confluence-administrators has a special purpose defined in software.)

The "confluence-administrators" group does not exist in my list of groups. If I try to add it to my user, I get "No groups found" When I attempted to create it as a new group, I get the error "A group already exists with that name or an invalid name was supplied"

I didn't notice you are using Confluence Cloud. It appears you don't get access to super user permissions in that case. Your user needs to give access to you or a group you belong to. Whoever sets up spaces should probably change permissions to give administrators space admin access if you want admins to have that power.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

299 views 11 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you