Can not access confluence space

[Ben Katz]

I am a member of the following groups: administrators, balsamiq-mockups-editors, developers, site-admins, users.

The administrator and site-admins have "confluence administrator" permissions.

One of our users setup a new wiki space: "Documentation." I can not view the space & when I click to manage permissions, I get taken to .../wiki/spaces/spacepermissions.action?key=DOC" with the following error message:

The page you were trying to reach could not be found. This could be because:

• The page does not exist.
• The page exists, but you do not have permission to view it.

[Jonathan Simonoff · Accepted solution]

To be a "super-user" who can view all pages you need to be a member of the confluence-administrators group.  (Note: it isn't you, this is confusing – this group has basically nothing to do with "confluence administrator" permissions, even though the name is the same – unlike all other groups, confluence-administrators has a special purpose defined in software.)

https://confluence.atlassian.com/display/DOC/Site+Administrators+and+their+Permissions

[Ben Katz]

The "confluence-administrators" group does not exist in my list of groups. If I try to add it to my user, I get "No groups found" When I attempted to create it as a new group, I get the error "A group already exists with that name or an invalid name was supplied"

[Jonathan Simonoff]

I didn't notice you are using Confluence Cloud. It appears you don't get access to super user permissions in that case. Your user needs to give access to you or a group you belong to. Whoever sets up spaces should probably change permissions to give administrators space admin access if you want admins to have that power.