Atlassian Companion Availability

[Charisma Riley]

From this document, I understand that I can edit documents from within Confluence Cloud as long as I place the document into the page as an attachment, and then go into Attachment, select "Edit document", at which point I will be prompted to download and install the Companion app.  Everything in this process works until the point where I am prompted to download and install something. First of all, my only choice, following these instructions, is for Mac:

If you click on the three dots, the option to "Edit in Office" appears:

And this message appears:

When I click "OK," I'm promoted to download and install the plugin, but then receive the following error: "The add-on downloaded from this site could not be installed because it appears to be corrupt."

Has native (and/or semi-native, if we're talking about external apps like Companion) functionality to edit Microsoft Office documents been completely removed from Confluence Cloud?

[Daniel Eads · Accepted solution]

Hey Charisma,

I just wanted to follow up from Diego's answer and let you know we did some additional testing on Windows and were able to reproduce the problem you noticed with the Download for Windows button not showing up correctly.

As a result we opened CONFCLOUD-65211 - the workaround for now is to download the installer you need directly from the Atlassian Companion release notes page.

Cheers,
Daniel

[Diego]

Hi Charisma, great to speaking to you.
The second situation is reported under one of our bugs:

CONFCLOUD-40289

The workarounds presented are these:

Workaround 1

    1- Download the plugin directly from mozilla (using Chrome so it doesn't auto install) https://addons.mozilla.org/firefox/downloads/file/259818/webdav_launcher-1.0.8-fx.xpi
    2- Go to about:addons, then Cog Menu > Install Add-On from file and select the .xpi file
    3- Click Install on the pop-up box, then Restart

Workaround 2

    1- Go the location bar and enter about:config
    2- Click I'll be careful, I promise!
    3- In the new Search field at the top enter xpinstall.signatures.required
    4- Double click the entry to make it false

You can also put this entry in user.js in the firefox profile directory
user.js:

user_pref("xpinstall.signatures.required", false);


The plugin will now work.

Now, the first problem you faced I was unable to track down or replicate. What has happened in my case is that the options took a little longer than what I expected (2 minutes) to come up. I am using macOS and was presented with both download options, Windows and macOS. We can try to use incognito mode, clear cache or another browser to check if this also happens there.

Let the community know your findings!