Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Ask Community Leaders: Why my latest post have IN MODERATION status?

I ask three questions yesterday (2 of them are same because of my mistake), and all of them doesn't publish on community and have IN MODERATION status. They are about Confluence API. I don't know why it's happened. Does it solve or I have to post them to the community again?

6 answers

1 accepted

0 votes
Answer accepted
Shannon S Atlassian Team Jan 21, 2020

Hello Ansar,

I'm so sorry about that. We have an algorithm on this site that will incorrectly flag some posts as spam due to the content in the post. It often happens when users include code samples, which I can see you did on your last post.

My team members and I go through the spam queue a few times per day and will remove any threads from spam that were incorrectly added. I see that has now been done for your other posts.

I hope that answers your question but do let me know if you encounter any further issues.



Shannon S Atlassian Team Jan 28, 2020

Hello @Matkat Music LLC,

Thank you for letting me know about that one! It looks like it's since been removed from spam as part of our daily cleanup, and you've also received an answer!

Let me know here if any more of your posts or replies gets sent to spam, and I can help remove them for you.



Shannon S Atlassian Team Feb 24, 2020

Hi @Gopal Rathi

I have released your post from the spam queue. I did see that you tried to make the same post a few times, so I only marked one as Not Spam.

Let me know if I can help with anything else!


Appreciate your quick response @Shannon S  !

Yeah , somehow after publishing it was just not showing up ; so had to try few times.
That was my first post in Atlassian Community btw !! hehe

Thank you so much !

It's still not showing up , but I'm thinking may need to wait for some time for that spam to get clear in some batch.

Shannon S Atlassian Team Feb 25, 2020

Hi Gopal,

I'm not seeing any other posts from you stuck in the Spam queue. Was it a reply to that thread? Do you remember what it said?


Unfortantly i have the same issue with my latest post.
And also no one could help me with this issue.

Im a bit confused hwo to follow up this issue further.

Shannon S Atlassian Team Jun 02, 2020

Hi @Florian_Schmutz,

I found a question of yours from February, which was stuck in the spam queue. I've released that now. It could be if you posted duplicates, they would automatically be flagged somehow. If you encounter this again, please feel free to flag me!



Like Florian_Schmutz likes this

Hi @Shannon S 
Thanks for solving the Issue. Hopefully i finde one who could help me with the Problem in the Post ;)



Shannon S Atlassian Team Jul 06, 2020


By this time, your post has already been moved back into Jira by one of our moderators. I've seen posts be automatically flagged due to including blocks of text as you did, so it's likely this is what happened.

If you encounter it again, please do let me know!


Hi @Shannon S ,

This article has been in moderation for a number of hours (

It was submitted to the marketplace apps section and contains a few recommendations on helpful apps around the topic of remote secure work.

Is anything wrong with it? 

Shannon S Atlassian Team Jul 08, 2020

Thanks, @Capi _resolution_

Nothing wrong with it as far as I can tell; there ay be some security language that tripped up our automatic filter. I've now released it from the moderation queue.

Our team manually combs through the this queue during our working hours, but be advised that we are currently spread across AMER and EMEA regions. Therefore, it's possible if you posted this in-between our shifts, it may not have been addressed until the following day.

If you notice any of your other threads are caught in moderation, please let me know!


Like # people like this
Capi _resolution_ Marketplace Partner Jul 08, 2020

Thanks for your help, @Shannon S!

Like # people like this

Hi, @Shannon S  I guess my post stuck in moderation too. I have an urgent situation and I'm seeking a solution. Could you help me out, please?

@Shannon S Hi Shanon

I didn't see my latest comments on a community. I think the previous problem happened to me. I know I don't see my comments here after submitting, but I hope you get notified and solve my problem.

0 votes

Hi @Shannon S 

My article is marked under status "in moderation". Could you please help with it? Thank you in advance. 

Hi @Shannon S 

Just checking in for advise on my article. It is still in "In moderation" status

Hello @Shannon S

Can you please let me know why my post is showing In Moderation status?



Thanks in advance.

Hi @Shannon Spaniol  My post from today says the same status "IN MODERATION" , Can you/team please help with it. Thank you in advance !


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events