Anonymizer for Support ZIP Edited

Atlassian has a page about anonymising content of a space export. Do they have anything similar for Support ZIPs?


1 answer

1 accepted

0 vote

Hi Roman,

To the best of my knowledge there is no such anonymization tool for an Atlassian support zip.   We have guides on anonymizing XML data backups for Jira or confluence, because we recognize that some environments are unable to provide our support teams sensitive data contained within.   However even those anonymized backups can be useful for our support teams to try to recreate unusual problems with configurations.   When you anonymize this data, it is specifically looking at set fields such as summarize, descriptions, text fields, etc, and in turn is replacing characters with a series of XXXXX characters.  This process still leaves in tact most application settings and other configuration.

But typically the support zip does not contain that same kind of information as the database/XML backups.  To anonymize the support resource I would expect to actually have it obscure important logging information that is useful when troubleshooting a lot of different possible problems.   I believe that is why it does not exist.

However when you are creating a support zip, you do have the options to select which resources to be included: logs, application logs, application data, tomcat configurations, user directory configurations, etc.   So there still tends to be some granular control you can have over what data to share with support.

Suggest an answer

Log in or Join to answer
Community showcase
Kesha Thillainayagam
Posted Mar 05, 2018 in Confluence

We want to know what templates you're using in Confluence!

Hi Community!  My name is Kesha (kay-sha not Ke$ha) and I'm on the Confluence Product Marketing team. We are trying to understand and improve template use cases in Confluence, and are intereste...

1,987 views 11 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot