All images are dropped from imported Word documents

[Jens Straten]

We just upgraded to Confluence 4.2.1 and suddenly we can no longer import Word documents properly. It worked in Confluence 4.1.7.

Is there a new setting in Confluence 4.2.1 or is it just broken?

Thanks,

Jens

[HuseinA]

This is indeed a new bug in Confluence (starting 4.1.9 or higher) that only affects .DOCX documents. I've just filed a bug here at: https://jira.atlassian.com/browse/CONF-25477 . The workaround currently is to convert the .DOCX document to .DOC format as suggested by JST68 above.

[Jens Straten]

Good to hear that I am not the only one. :)

You can always try my workaround above. Just convert the Word 2010 document to a Word 2003 document using "Save as" and changing the file type. It somewhat works. Minus some formatting loss, but I guess there is always loss during the conversion anyhow...

Hopefully, there will be a fix for us soon.

Thanks for replying to me!

[IT Department]

Didn't see this before and just posted the same question: https://answers.atlassian.com/questions/52151/when-importing-word-document-images-fail-to-import-attach-and-display

I lodged this with support 2 weeks ago, and they were unable to reproduce so i thought it was just me. I evaluated version 4.1.7 and it was working. My first production install was 4.1.9 which this functionality was broken and i lodged the support call, they were unable to solve or reproduce. I have since completed another fresh install, this time using the zip package for windows instead of one-click install. Same result.

I was about to try a linux distro so you saved me time - thanks.

One way we found as a possible work around is to create a new page, attach the word document manually, and then use the 'office word' macro to display the contents.

The tech mentioned that the office macro has changed (renamed) since on a recent released, so i imagine that they've managed to break the 'import word doc' feature as part of this change. :)

[Jens Straten]

I found a workaround. It still works when the word document gets converted from .docx (2010) to .doc (2003).

This is really confusing because it previously worked just fine with Office 2010...

[Jens Straten]

Could somebody please confirm that this is not working for anyone on 4.2.1? We are completely stuck... Thanks!

[Jens Straten]

Same issue on a fresh install. Platform is CentOS 6 x64.

Is it working for anybody?