After Confluence restart we are getting the unknown macro "view-file" where files used to be


This has recently occurred on all new files attached to confluence pages. It has been a short time since Atlassian has added cool views for attached files (aka download button), and now it's broken as shown above. 

Does anyone have any idea how to fix this? Confluence version is 5.7.4.

4 answers

1 accepted

2 votes
Accepted answer

I went to add-ons, System, then located the confluence-view-file-macro and noticed it was disabled. I was able to successfully enable it and saw the following instead of  view file macro layout. 


Then I realized that the only not updated plugin is the Universal Plugin Manager itself. Updating it helped me to resolve a problem.

I am not sure whether it will work or not but you can try the following steps

  1. Go to the Confluence-administrator
  2. Manage Add-ons
  3. In System plugin you can search Office Connector plugin
  4. Expand the modules
  5. check whether fileview module in disable or not
  6. If yes, make this module enable.

Hi. Thanks for your answer. In my case it is enabled and the problem still exists. There is a thing though. This is not a macro to display word or any office related files. It's actually a new cool feature by Confluence that adds a clickable download link in a form of a square that is now replaced by the above-mentioned error.

0 votes

Hi Max,

Can you check if the plugin/macro is supported by your Confluence's version? Maybe the macro/plugin it's not up-to-date.

Thanks. As per my own answer below things turned out to be related to updates. I guess when you update one plugin, its best to update all the others.

yes Update all plugin is the right.

I have the same issue... What is the solution? sad

Thanks in advance!

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